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Hiring for NOC LEAD with Highstreet IT Solutions US Based - Bangalore in Bengaluru/Bangalore, for Ex (Bangalore Job)

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Job Description:Overview Monitor and maintain Highstreet and its customers data center and cloud environment at good health 24x7x365 This position will be responsible for the monitoring and support of day-to-day operations. Own and lead the operations center function for delivering all agreed services at acceptable levels during the shift. As a shift lead of the operations center, you will be developing operating procedures for a 24x7 operations center and you will own the activities of the team during shifts and contribute for the team success and also to deliver consistent quality and services to our internal and external customers in compliance with SLA requirements. An ideal candidate will bring a combination of hands-on technical and proficient leading team activities of monitoring and supporting in a fast paced and growing environments, and should be proficient with IT Operations center and Network operations center concepts and practices. . Responsibilities Be a technical/functional consultant for the team in delivering day to day activities during your shift Monitor and support Highstreet & amp amp Its customers production IT infrastructure, systems and applications Accountable for the continuous monitoring and support of operations center scope of work during your shift Detect events, correlate, validate, follow run book procedures and act to avoid a potential incident or lower the intensity of an incident impact proactively Communicate with internal and customer-facing teams in support of status updates regarding open incidents and implement actions in support of root cause analysis and problem remediation Understand business dynamics and needs at all levels (end-user to executive) and fulfil the business requirements Consistently deliver on GOALS while increasing/improving customer experience Identify and report risks at an early stage for the management to act upon Participate in the team and client facing meeting and add value Assist Manager with inputs and feedback to enhance team efficiency and attain better customer experience Required Skills: Experience leading a small to moderate group of technical team working in 24x7x365 heterogeneous environment Experienced and proficient with troubleshooting techniques and problem solving in a 24x7x365 production environment Experience working with Cisco technologies Experience troubleshooting enterprise networks Experience in troubleshooting of telco / carrier-related problems Experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN issues Experience in monitoring & amp amp L-1 support of data base and applications Knowledge of Unix, Microsoft Windows operating systems, Active Directory, Exchange, O365 Knowledge and experience with datacenter, virtualization and cloud technologies. ITIL Processes Desired Skills Experience with Nimsoft (CA UIM) monitoring Experience with CA APM monitoring Experience with Windows, Linux administration and support Experience with Oracle, SQL DB administration and support Experience with Applications support ITIL Certified Technical Certifications: CompTIA A+, CCNA, CCDA, MCDST, MCP, MCSA, MCSE, RHCE, OCP Qualifications: Diploma / Graduation Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: Other Role: Other Keywords: NOC, Network Operation, Monitoring, Data Center, IT Operation, WAN Monitoring, Application Monitoring, Cloud, Database Monitoring Desired Candidate Profile Education: (UG - Any Graduate) AND (PG- Post Graduation Not Required) AND (Doctorate- Doctorate Not Required) Please refer to the Job Description above

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Posted on: Thursday, 20 April, 2017  08:44
Expires On: Sunday, 21 June, 2020  18:30

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