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Hiring for Technical Support Role - Project Management - Walkin Drive in Bengaluru/Bangalore, for Ex (Bangalore Job)

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Job Description:Job Functions / Responsibilities: Contact Person : Shruthi S& amp nbsp The role of the Post Implementation Project Manager is to create and execute project work plans and revise plans as needed to meet changing needs and requirements. Manage day-to-day operational aspects of a project and scope. Own multiple accounts from activation until project closure. Review deliverables prepared by team before passing to client. Effectively apply eClinicalWorks methodology and enforces project standards. Ensure that the project documents are complete, current, and stored appropriately. Facilitate team and client meetings effectively. Hold regular status meetings with project team. Effectively communicate relevant project information to project team. Resolve and/or escalates issues in a timely fashion. Understand how to communicate difficult/sensitive information tactfully. Set and manages client expectations. Develop lasting relationships with client personnel that foster client ties. Continually seek opportunities to increase customer satisfaction and deepen client relationships. Compile with and help to enforce standard policies and procedures. Understand customer limitations and propose alternatives / workarounds. Document customer requirements in an interface scope document. Should take complete ownership of projects. Should understand the technical aspect of the project. Should be able to execute the SOP (Scope of project) in proper manner. Deal with internal technical teams as & amp amp when required. Assembling /Installation of various operating systems such as windows Xp/7/8. Resolving & amp amp troubleshooting computer operating/hardware/software problems and providing technical support. Monitoring Desktop and Server logs for Preventive Action. Installing & amp amp troubleshooting various Application software, Anti-virus, Patches, Service pack. Responsible for installing and troubleshooting Webcam/Audio/Video/Display driver software in Desktop/Laptop. Desktop back-up & amp amp formatting as per requirement. Installation, configuration of network printers, Scanners, Desk jet and Laser jet printers. Knowledge of DNS, DHCP, TCP/IP and Other Networking Concepts. Handling networking issues. Responsible for handling Internet related issue. Maintain hardware asset record and update on regular basis. Daily Handing IT Support Tickets. Good verbal and written communication skills. Basic knowledge of firewall and VPN connectivity added advantage. Shift - US shift


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Posted on: Wednesday, 18 October, 2017  08:52
Expires On: Monday, 23 March, 2020  18:30

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