Hiring for Student Services Representative in Delhi/NCR(National Capital Region), for Exp. 0 - 5 yrs (Delhi Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Job Description The person would be responsible to: Assess student goals and objectives, competencies, academic credentials, experience and future vision. Provide preliminary counselling to the student over the phone / email in terms of countries, area of study and universities using appropriate in-house and proprietary tools backed by data and research. Guide student on administrative requirements with respect to admission process and University/Visa applications Deliver exceptional service which results in high student conversion from the initial enquiry to walk-in. Perform as per or above the set benchmarks Manage customer complaints. Identify and escalate priority issues to appropriate person. Document all call information according to standard operating procedures Inbound & amp amp Outbound calling only No cold calling required& amp nbsp Job Requirement Good Communication skills along with English language proficiency. Proficiency in languages from South Indian region would be an advantage (not necessary) Relevant experience preferred. Should be able to adapt to team dynamics Key Competencies Excellent verbal and written communication skills. Good listening skills. Target oriented and a team player Good convincing skills Fast learner Attention to detail.