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Customer Success Manager at null,Hyderabad (Job in Hyderabad Secunderabad)

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Job Description:Position summary: provide a brief overview of the position, job location, etc. Will be required to work in Americas Time Zone. Bachelors degree in business management or relevant field English Language proficiency for clear and comprehensive communication via email, phone, and presentations. Understanding of Americas enterprise internet business models and online processes, terminology, concepts and strategies Passion for digital marketing and client success Responsibilities: list key responsibilities of the position. Provide client relationship management for all inbound client calls Follow up on outbound proactive communications to customer base Manage Customer Disposition reporting as needed Assist clients to expand their usage and adoption of Adobe digital marketing products by engaging Product Specialists and/or other internal resources Be a trusted advisor to enable clients to apply our solutions to achieve their business objectives Ensure that every client contract is renewed Work closely with Sales Executives and with other internal resources (consulting/project management/engineering services/customer support/renewal specialists/product specialists) to be sure mutual objectives are met in support of client satisfaction Communicate consistently with clients throughout the customer lifecycle, escalating important issues where needed Maintain client contact and provide status updates for all outstanding issues Manage client expectations, keeping clients satisfied and expectations realistic Coordinate with customer support to ensure timely closure of quality issues Fully understand client requests, documenting and engaging appropriate resources Identify growth opportunities and engage appropriate sales resources

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Posted on: Wednesday, 05 April, 2017  08:43
Expires On: Wednesday, 16 June, 2021  18:30

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