Hiring for Service Engineer Based at Hyderabad/vijayawada in Hyderabad / Secunderabad, Vijayawada fo (Job in Hyderabad Secunderabad)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Job Title: Service Engineer - Hyderabad/Vijayawada Job Objective: To achieve complete customer satisfaction by carrying out service activity of entire product range offering of the company in assigned region .Job involves travel outside the allocated territory based on customer requirements and company needs Reports to: Manager Service Location: Hyderabad Qualifications: Diploma /Engineer in Electronics/ Instrumentation /Industrial Electronics Experience: and service experience of testing instruments for quality testing in various industries like jewellery, automotive, auto components, electroplating, PCB manufacturers, oil gas, shipyards, defence, research institutes, Govt and Public Sector companies. Should be well versant and having good contacts in all the major industrial areas of the respective region. Service experience of industrial products and exposure to industrial customer base relevant experience with the XRF or testing equipment industry preferred Attributes: Excellent Technical know-how and clarity of theoretical principles, hands on attitude, eager to learn new things, problem solving bent of mind, ability to resolve customer complaints either by self or by seeking help from superiors or colleagues, affinity for traveling , desire to encounter challenges and accept the same, team player techno savvy , high ethical principles, Computer literate Languages: Should be well versant with spoken and written English and local languages. Duties and Responsibilities: 1. Primarily responsible for customer satisfaction. Service at any hour of the day should be implemented. 2. To carry out service activity of entire product range of the company by attending the breakdown calls, carrying out preventive maintenance schedules and ensuring maximum uptime of the products. 3. Total customer satisfaction should be his credo. 4. Responsible for the after sales support to customers both industrial and retail in entire Northern region or other parts of the country. 5. To carry out service activity at an optimum level to run the business of the Company in profitable manner. 6. To set up the service network in the region over period of time by training other new engineers in the region. 7. Maintain optimal outstanding and inventory of spares under agreed norms. 8. To identify market needs and new opportunities and input to the Company head office. 9. Establish key contacts with top management in Key Accounts 10. To be team player and work towards achieving companys set goals and targets. Authority: Signing authority on behalf of the company in following cases: 1. Service/Installation Reports. 2. On site customer trainings. 3. MOM with the customers. 4. Introduction Letters and General Communication with the customers. 5. For acknowledgement of order acceptance / payment collection/C Form or any other document collection as required by the customers on site.