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Hiring for CWT Hiring for Team Leader - Travel Operations, Hyderabad in Hyderabad / Secunderabad, fo (Job in Hyderabad Secunderabad)

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Job Description:CWT hiring for Team Leader, Travel Operations at& nbsp Hyderabad At Carlson Wagonlit Travel (CWT), we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers. Carlson Wagonlit Travel is looking for talented and enthusiastic people. People who want to realize their professional ambitions while delivering the highest levels of expertise and service to our customers. As a global leader in business travel management, we offer exciting opportunities in different areas around the world. If you share our commitment to excellence and customer care and enjoy professional challenges, we would like to hear from you. Learn about us and start your journey. Position Duties Responsibilities Team Handling: To lead a team of people to achieve operational deliverables in terms of targets, including quality targets for a specific process Ensure team SLAs are delivered Review Team Performance on process metrics Ensure quality standards are adhered to Coach and mentor the team Guide and mentor team members from a process perspective to ensure delivery of SLAs Conduct knowledge transfer sessions for new joiners in the team Complete mandatory training for self Manage attrition and absenteeism Conduct team building activities to enhance motivation Review VOC scores, provide feedback and recommend refresher training whenever necessary Customer Satisfaction: Ensure Customer Satisfaction and build relationships Business / Customer Interact with customers (internal / external) to meet process deliverables Create status reports for customers (internal/external) Manage and resolve escalations and issues raised by customers and process specialists Manage SLAs Productivity Metrixs Project / Process drive team to achieve process SLAs / metrics productivity and quality targets within the established timelines Ensure individual SLAs are met on processing transactions (if applicable) Ensure process guidelines are followed and met as documented Conduct analysis, track services delivered Allocate work and tasks to the team Ability to conduct process training or refresher training if required Identify opportunities to improve processes Initiate and deliver on process improvement project to improve process efficiencies Review process audit findings and take corrective action to prevent negative results Degree of Independence/Supervision Minimal Supervision: Perform standard and routine assignments independently. Complex problems (procedures/processes) are referred to the Team Manager or Process Lead. Independent Decision Making areas: Manage team building activity budgets for own team Approve leave requests for team members Provide performance appraisals and ratings for team members


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Posted on: Thursday, 10 January, 2019  10:02
Expires On: Sunday, 24 December, 2023  18:30

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