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Hiring for Leadership role - Incident Management (privacy & Security) Hyderabad for Exp. 12 - 16 Yea (Job in Hyderabad Secunderabad)

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Job Description:Work Location : Hyderabad Shift : Flexible Level : Leadership Essential Functions & Role Summary Take ownership in fomenting customer & stakeholder relationship / Set clear expectations to the team on roles and responsibilities Proactively, identify issues which are likely to impact customers service delivery, flag them and resolve them / Guide and mentor Leads to help them perform their roles effectively and grow to next levels Actively drive customer meetings and presentations / Build SME in each of the tracks so as to take the project to next level Highlight the achievements at the right customer forums to improve customer perceptions Set clear expectations with customer and stake holders Take ownership of the CES/CSAT process to identify and work on issues impacting customer satisfaction Set up clear team structure which caters to efficient handling of operations Supervise the existing processes, make modifications as and when required, and implement them effectively Make sure unplanned attrition are within set targets Skilled to handle incident management desk Strong in MS Office including MS excel & PowerPoint 12 14 years of experience in Incident Management operations and related to protection, Privacy & Security Prior experience of CMT (Electronic & Hi-technology) industry will be preferred Excellent analytical capability Should be highly proactive Excellent communication skills Strong Leadership skills Strong Team handling skills Strong multi-tasking abilities Strong conflict/ issue resolution skills Excellent inter-personal skills

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Posted on: Saturday, 22 April, 2017  08:44
Expires On: Sunday, 21 June, 2020  18:30

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