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Hiring for Voice Recording Engineer, End User Services in Bengaluru/Bangalore, for Exp. 5 - 8 yrs at (Job in Kolkata)

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Job Description:JPMorgan Chase & amp amp Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & amp amp Co. serves millions of consumers in the United States and many of the world' s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & amp amp Co. is available at http:/ / / . End User Services (EUS) - delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. EUS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm' s 200, 000 workstations and 40, 000 remote access users. We oversee important tasks, including: incident management, user management, security access and controls, work order management, media management, application and business data recovery, and disaster recovery. JP Morgan Chase Global Technology Infrastructure organization is seeking a highly functional, self starting call recording engineer to lead multiple efforts within the global call recording team. Individual will work with vendors and internal teams to manage existing infrastructure, assist in the development and integration of a centralized retrieval system and drive automation opportunities. You must be a team player and have a desire to be part of a high performance team that works together to provide excellence in delivery. Furthermore you must have excellent communication skills and have the ability to form partnerships throughout the organization with the business, technologists and infrastructure teams to ensure delivery of robust engineered solutions that meet the business and end user requirements. Required Skills: Voice Recording Engineering experience (Minimum 10 years) Understanding of voice, video and data communications principles and protocol. TDM trunking, SIP messaging, H.323, H.264, RTP, Audio Codecs, and others. Preferably in a large, mission- critical preferably financial services environment. Five years experience configuring, supporting and designing NICE call recording platforms. Perform 3.1 up and NTR 6 up NIM 4.1 and NTR 6/ 7 preferable. Minimum 5 years experience working with: C/ C , JAVA, .NET, SQL, ORACLE, SYBASE, Shell Scripting VB or PowerShell Understanding of mobile development techniques utilizing ADB, XCODE, Eclipse or other IDEs Unified communications experience CTI development and interfacing to other real- time feeds. Track record of performance in high energy environments requiring timely turn around to requests Strong documentation, organizational and verbal skills (explanation of complex scenarios to different audiences). 5 years of experience with Microsoft Office, including: Word, Excel, PowerPoint, Visio Must be able to function and contribute in a team environment. Ability to drive own projects and meet deadlines. Passion for change, innovation & amp amp excellence. Highly Desired Skills: NICE Trading Recording Certified NICE Perform 3.x/ 4.x Certified NICE Interaction Management 4.x Certified Proficient configuring and administering Windows Server 2003, 2008 and 2012 including configuring User Rights Assignments, permissions, Server Roles and Features among other skills. Must have a working knowledge of TCP and UDP protocols and their relation to VOIP, network traffic and call recording. Basic experience with various Phone/ Telecom systems including Avaya, Genesys, and Cisco CUCM as well as Dialers e.g. Aspect and Avaya. The ability to troubleshoot multiple technologies and issues. Basic SQL queries and structures, VMWare, HP Blade hardware, Wireshark, VLANS Third Party Oversight and Vendor management experience (optional) Review, contribute and comment on, complex planning initiatives. Negotiate at a senior level with vendors and other internal teams to ensure expedient and efficient delivery of solutions. Partner with corporate architecture teams to ensure interoperability of solutions with other internal and vendor delivered products. Presentation skills where communication to senior management (MD, CTO, CIO) is required to educate on current issues, tasks and efforts. Track record of performance in high energy environments requiring quick turn around to requests. Vendor Managemen


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Posted on: Tuesday, 25 April, 2017  08:44
Expires On: Tuesday, 24 December, 2019  18:30

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