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Hiring for Service Delivery Manager Bengaluru for Exp. 10 - 12 Years at Oracle India Pvt. Ltd..,Kolk (Job in Kolkata)

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Job Description:To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams. Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars. Job duties are varied and complex utilizing independent judgment. May have project lead role. Support Client management for Cloud Services customers http:// my. oracle. com/ site/cloud/ CustomerManagement/ index.html?ssFolder=26619 KEY OBJECTIVE The primary role of the Service Delivery Manager is manage LOBs including both departmental and board level and externally with the OMCS lifecycle from contract signing through Implementation to Transition into OMCS Production, building strong relationships internally and within the OMCS organization. The SDM ensures that the OMCS services are provided as agreed and advocates the interests of the customer, insuring their satisfaction, managing outsourced service delivery and guaranteeing services margin. You must possess the ability to successfully manage a number of projects against time, quality and financial objectives. You will work closely with Management Teams, Implementers, 3rd Parties, and members of the OMCS Delivery organization to support all aspects of OMCS service acting as first responder relative to production support, problem resolution and escalation management. SCOPE Manage OMCS Production and Non-Production environments Represent as a single point of contact within OMCS, acting as their advocate and act as the primary point of contact for staff No direct reports, but project manage a virtual team of resources Involved in practice development activities either within country, region or worldwide Work as required with designated Implementers, Partners and 3rd parties Work on improvement initiatives as required ACCOUNTABILITIES Review existing services including to ensure a thorough understanding of the requirements Produce Project Scope Objectives and Approach that outline the Project Management processes and include: Generate & manage work plan, key deliverables, resources required, roles and responsibilities, risks, issues and dependencies according to and OMCS standards Produce regular and accurate progress reports Regularly update the users and OMCS team on progress against Plan Implement Service Improvement policy and processes Establish priorities Lead the Change Control Board and co-ordinate global downtime as required and obtain appropriate internal approval Plan for service growth RESPONSIBILITIES Ensure users are satisfied with the OMCS services Represent as a single point of contact, acting as their advocate and act as the primary point of contact on the outsourced services for OMCS staff Manage the OMCS contract or service delivery engagement Maintain and develop an Account Plan and Service Delivery Plan Establish a relationship with OMCS team in order to encourage participation in all activities Plan and deploy Support activities to ensure effective delivery When required participate in pre-sales activities to ensure they reflect realistic project delivery Provide leadership, motivation and direction Monitor and report the progress against the Service Delivery Plan Assure and improve the quality of the service and maintain accurate account information Manage changes to the Service Delivery Plan Identify additional opportunities for to engage with OMCS, such as technical events, business seminars, and Customer Advisory Boards Communicate that the lessons learned on any Project are communicated within

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Posted on: Sunday, 07 May, 2017  08:45
Expires On: Wednesday, 25 September, 2019  18:30

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