Hiring for Executive/senior Executive - IT Operations in Bengaluru/Bangalore, for Exp. 3 - 6 yrs at (Job in Kolkata)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:The responsibilities of the role: Managing IT Infrastructure Operations of local site as well as remote site and providing support to KPMG users Managing the team to ensure timely delivery of services Responsible for maintaining the quality standards for service deliveries, meeting committed SLA on all tickets logged for/by the users, analysis of the location data, ensuring high CSAT. Managing resources to ensure effective usage. Demonstrate ability to effectively communicate technical issues to clients whether internal or external Responsible to take improvement initiatives by proposing solution, SOP. Resolving queries/issues within the set TAT and act as Single Point of Contact for any escalation reported. Implementing & amp amp / or isolate long term solutions to recurring problems. To act as performance manager to [ x] staff for the next appraisal year and conduct regular meetings with staff to review progress Assist team members to understand strengths and areas for development on each assignment / Projects. & amp nbsp Continuously develop industry/ business/ sector knowledge Share knowledge within and between teams so that others can succeed. Identifying areas of improvement and working towards it Interact with other departments and co-ordinate for activities involving cross department Good problem solving & amp amp technical analytics skills. Exceptionally strong technical skills of Desktop / laptop / Printers / Network / cabling / Wireless routers etc. Technical knowledge of operation and functioning of End user computing, Network (VLAN ) and Windows Servers. Exposure in any hardware/software installation, troubleshooting network and VPN related issues. Good working knowledge of latest technologies, MDM (blackberry, Mobile Iron) and Exchange 2012. Handled Incident management& amp nbsp / Problem managemen t/ Project management / capacity planning/change management. Managing & amp amp carry out Internal IT audits & amp amp ISO27001 Audits Should be able to implement & amp amp governance of IT policies and procedures. Hands on end user computing support for VIP / Executive users for their technical issues. Support day to day IT helpdesk Operations. Having hands on experience of Asset management (software/ hardware / consumables / accessories) Experience in managing AD / Data encryption / Printer/VC support Provide Technical support at KPMG offsite Partner events. Hands on experience of managing multiple vendors. Exposure on Imaging (OS), WDS for deployment of images on end user machines. Ensure site compliance for all Security and Microsoft patches. Should be flexible to manage the work as per the site requirement. Must demonstrate the ability to lead team members by influence, not relying on authority for leadership. Demonstrates genuine leadership characteristics. Should be a strong leader to guide and manage team for delivery excellence in IT Infrastructure projects. Must be highly motivated and dependable with excellent communication skills.