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Hiring for E-commerce Order Management Specialist in Kolkata, for Exp. 1 - 5 yrs at 123STORES E COMM (Job in Kolkata)

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Job Description:Hiring for Captive\own International Order Management Process through Emails. - Customer Experience Specialist Requires Excellent Communication Skills. Professionally and courteously respond to all customer emails/cases/calls within set benchmarks to provide great customer experience. Liaise with Brand suppliers/partners, vendors if required to expedite the queries/returns management process. Ensure minimum market place escalation and negative/neutral feedbacks post working on the threads. To improve TAT/Lag time in responding to customers and ensure that customers are responded to in timely intervals. To ensure the best financial decision is taken on a customer case and memos are created on time and updated correctly. Comply with SOP' s, while addressing a customer case. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. Work Hours:& amp nbsp 5:30pm to 3:30am 6:30pm to 4:30am 7:30pm to 5:30am


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Posted on: Wednesday, 30 August, 2017  08:47
Expires On: Monday, 23 March, 2020  18:30

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